Returns and Refund Procedure:
You will be provided with the refund as stated. If you have initiated the payment through PayPal or credit card, you will be provided with the refund through the same mode of payment. In all cases, please email us, and we will advise if the product needs to be returned.
PLEASE NOTE: We cannot refund to a different PayPal account or credit card.
Change of Mind:
We do not accept change of mind for health, safety, or health/safety baby products. It is because we have a legal and moral responsibility to the health and safety of the customers using our products, and we are not allowed to be selling products that have been opened, handled, or used, etc.
We only accept a change of mind (COM) within 14 days after the item is delivered. If you do not notify us about COM, change of mind could be rejected.
Please send an email with the pictures or video, indicating the condition of the received product and the explanation on why you would like to return the product.
For change of mind, the product must be unopened and in its original packaging.
Please do not return the product to us without our prior consultation. In this case, the refund will not be provided.
If you have been provided with the return label, we shall refund the item price and the shipping fee MINUS return postage and a restocking fee of 10% of the item price and the shipping fee.
If you have not been provided with the return label, we shall refund the item price and the shipping fee MINUS a restocking fee of 10% of the item price and the shipping fee.
If you change your mind before the item is received, we shall refund the item price and the shipping fee MINUS a restocking fee of 10% of the item price and the shipping fee. Refunds in this case will be provided after the item is received at our warehouse facility.
All items returned due to incorrect or incomplete delivery information will be treated as a change of mind return, including items returned to sender due to being unclaimed.
Change of mind policy is not applicable for bulk purchases.